The example quality manual (QM) is designed for a service-providing organization that wishes to demonstrate conformance to the requirements of ANSI/ISO/ASQ Q9001-2008 American National Standard: Quality management systems — Requirements.1 The example manual also demonstrates that a single manual can be used to show conformance or compliance to a number of additional requirements, such as government regulations. It is strongly suggested, though, that the QM and other controlled documents be published as searchable, tamper-resistant documents. The requirements for shipment audits and any additional testing should be documented and the process followed exactly. That simplifies document control and reduces the amount of paper consumed. Do not try to force it into an arbitrary (small) number of pages, but do not be overly verbose, either. Typed names and graphic images cannot do either – and neither can ink on paper. Quality Manual Templates are widely available for any and every business that may want a helping hand in getting their system up and running. Any changes to the document should be documented each time and the new version released. When companies are small and there are a limited number of people, you can solve problems and keep track of issues by shouting across the desk. . A good quality manual should have the following: 1. In the second phase, anything in your QM is fair game for the auditor to look at. The degree of control for copies of the QM, and other documents in the quality system, varies from one organization to another. This quality manual is the property of Your Company. In a situation like this, it is also important that the parent organization be on the approved supplier list! When printed this document is uncontrolled. 1 This standard is the United States’ legal equivalent of the ISO 9001:2008 international standard. The ISO sets a very formalized organizational structure, which you can choose to follow if it works; otherwise, you can create a much simpler version which just contains the processes critical to your business. Googling the term “quality management” will turn up an alphabet soup of acronyms and terms. Do units get delivered when they should? On the cover page of the QM you will see a reference to a digital signature. The older version can be saved under a different name; the easiest way to do that is to simply add the revision date, in ISO 8601 format2, to the file name. With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better. First, your QM is evaluated against the conformance standard(s) to make sure all requirements are addressed satisfactorily. The date is always written with the biggest time unit (year) on the left and the smallest time unit (day of month for dates) on the right. This Quality Manual demonstrates and documents Mythical True Value Metrology’s commitment to maintaining a high-level of quality and strong customer service within an environment that has safety as a first priority, is focused on the customers, and fosters continual improvement. One advantage is that the format is unambiguous and culture-independent. On the main file server, of course, there only needs to be one copy of the current version. While the QM must be reviewed regularly, if a clause or section is changed every time then that part may be a candidate to be pulled out to a separate document. Therefore, revision control should appropriately be at the document level and not the “page” level, because “pages” may not exist. It will be necessary to define some key processes and get agreement on how they should be done. The Quality Manual includes a Table of Contents and eight binders that include procedures, documents and forms necessary to effectively manage the Quality Management System. Define who is responsible for what aspects of the quality management system. Another is that a date in this format (as part of the file name) is always sorted in correct order by a computer. Software Quality Assurance Manual. Software tools for the PDF format are available for most computer operating systems, so users are not restricted to particular platforms. Problems crop up and you just solve them quickly. As companies grow, you will have more people to keep in the loop, more issues to keep track of, and you will need a standard drum-beat process for defining and communicating the forecast. However, it is generally not a good idea to simply omit the excluded parts from the QM. The quality manual template is a supplement to the laboratory quality management system training toolkit, Module 16 - Documents and records. The example QM was prepared in the United States using OpenOffice.org Writer, and assuming US standard letter size paper (216 x 279 mm). At some point a tradeoff between the various aspects of quality may need to be done: for example, between a new innovative feature and the potential durability issues. . For example, assume that procedure QP 7600 with the revision date of November 10, 2005 is being replaced with a new version revised today. At some point, someone is going to ask about your company’s Quality Manual and Management System. Section 7.3 of the example QM demonstrates that. He is a contributor to, http://www.iso.org/iso/date_and_time_format. What are the parts of a Quality Management system? This means that the current version document should be reviewed and approved. Then, your organization's operations and records are evaluated against your QM to verify that you are doing what you say you are doing. There should be a process for how new software is validated, released, and updates forced in the factory and or remotely servicing devices. . The quality manual should be a “controlled” document. The second tier of our documentation system is our quality system standard operating procedures (SOPs). The Quality Manual is an overview of our quality system. This ensures that the process is done the same way each time and that new people in the teams learn the right way first. If the QMS applies to only part of an organization, then the scope must be explicitly stated. Description of how the process completion is confirmed complete. Second, it authenticates the document, since if any part of the document has been changed since it was signed, the verification will fail. It can also be called the quality vision or quality mission statement. 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